A week or so after the pandemic started our Internet went out, entirely at first and then back to a fraction of its capacity after a week. Taking part in Zoom meetings was impossible for me, the preferred medium of the institution I work for. Both my professors and students were all understanding of this situation. However, the reliance on the Internet for work made it clear that Internet service is critical for being able to participate in modern work culture. The Internet is more like a utility in this instance.
However, the Internet is not as important as clean drinking water and powering the lights. We have created a culture in which access to the Internet is not an option for most people that want to participate in the modern economy. If it is that crucial, we need to do more to ensure that everyone has access, not just those that can afford it.